CarePorch Support

Effective date: October 5, 2026

For CarePorch support, privacy requests, safety reports, moderation concerns, or account questions, email matt@careporch.org.

Account Help

If you need help signing in, managing your profile, notifications, privacy settings, private groups, direct messages, or account deletion, contact us from the email address connected to your CarePorch account when possible.

Safety and Moderation

You can report messages or people inside the CarePorch app. For non-emergency safety or moderation concerns, email us with enough context to identify the issue. Do not include sensitive medical details unless they are necessary for the request.

CarePorch is not a crisis or emergency-response service. Reports and support email may not be reviewed promptly or receive a response. Do not wait for CarePorch to respond in an emergency. If someone is in immediate danger, call 911 in the United States or your local emergency number. In the United States, call or text 988 or visit the 988 Suicide & Crisis Lifeline for suicide or emotional-crisis support. Outside the United States, contact a local crisis service.

Response Time

We aim to review support and privacy requests promptly. Account deletion requests are generally processed within 30 days after verification unless a longer period is required by law, security, or technical constraints.