Privacy Policy

Effective date: October 5, 2026

Policy version: 2026-10-05.5

Last updated: October 21, 2026

CarePorch is operated by Salinger and Dalley Holdings, Inc. ("CarePorch", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the CarePorch website, mobile app, and related services.

Information We Collect

We collect information you provide directly, including:

• Account information, such as name, email address, password or sign-in credentials, and authentication identifiers.
• Profile information, such as profile photo, about text, caregiving role, who you care for, optional location text, additional profile photos, and onboarding responses about your caregiving situation or goals.
• Optional sensitive caregiving and condition information, such as caregiving stage, condition, diagnosis, situation, and other care context you provide.
• Community content, such as channel messages, direct messages, private group content, thread replies, reactions, photos, videos, reports, and moderation details you choose to submit.
• Support and request information, such as emails or messages you send to us.
• Website interest-form information, such as name and email address when you ask for early access or updates.

We also collect information automatically or from service providers, including:

• App and device information, such as device type, operating system, app version, IP address, log data, diagnostics, crash reports, performance information, and security events.
• Push notification information, such as Expo and chat push tokens when you enable notifications.
• Usage information, such as pages visited on our website and how app features are used.
• Local app storage used to keep you signed in, remember app preferences, and cache community/profile state for reliability.

In the CarePorch app, we use PostHog for limited product analytics, such as app opens, screens viewed, completion of onboarding and Visits steps, and categorized failure outcomes. These analytics may include general app and device metadata and a CarePorch account identifier. We configure this analytics path not to send caregiver-entered form contents, messages, names, email addresses, phone numbers, booking links, or raw private deep links. We do not use PostHog session replay in the CarePorch app.

We use Google Analytics and PostHog to understand how people use our website and app, such as pages viewed, browser or device type, approximate region, referrer, and interaction events. You can opt out of Google Analytics with Google's browser opt-out add-on. The Android app may include the Android advertising ID permission through a third-party SDK; CarePorch does not use it to show ads.

How We Use Information

We use information to:

• Create, authenticate, and manage accounts.
• Provide community channels, private groups, direct messages, media uploads, member profiles, invite links, and notifications.
• Show your profile and content to other users according to the spaces, groups, messages, privacy settings, and blocking controls you use.
• Operate moderation and safety features, including reports, blocking, administrator review, rate limits, abuse prevention, and message filtering that may remove phone numbers or email addresses before a message is posted.
• Send service emails, password reset messages, support replies, and other operational communications.
• Analyze, debug, secure, and improve CarePorch.
• Comply with legal obligations and protect the rights, safety, and integrity of CarePorch, our users, and others.

Health and Caregiving Information

CarePorch is a peer-support community. You may choose to share caregiving, family, disability, health, or care-recipient information in your profile, onboarding answers, messages, groups, photos, or videos. Please share only information you are comfortable sharing with the people who can access that space. CarePorch is not a medical provider and does not provide medical advice, diagnosis, treatment, or emergency services.

Optional condition information collected during onboarding is not shown on your profile. Other information, such as who you care for, may appear on your profile if you provide it. We do not currently use private condition information for matching, personalization, or outreach about research, partnerships, or collaborations. If we introduce those uses, we will explain them and provide notice and obtain consent before starting them where required by applicable law.

Profile, Community, and Partner Visibility

Information you share in your profile, community channels, groups, or direct messages may be seen by people who have access to those spaces. Those people may include representatives of CarePorch partners who participate in the app. Partner status alone does not give someone additional access to private messages, private groups, or private onboarding information. Visibility depends on the feature, its audience, and the applicable access controls and privacy settings.

People who can see content may copy it or share it outside CarePorch. We cannot guarantee that recipients will keep it confidential. Consider the audience before posting, especially when sharing information about someone else. The security risks described below can also affect information that is not intended to be visible to other users.

Any future partner program involving access beyond normal member permissions will be explained before it begins. We will provide any required notice and obtain any required consent before using or sharing information for that program. This policy does not by itself provide consent where separate consent is required by law.

Advertising

Our intended practice is to keep sensitive health and caregiving information out of third-party ad targeting. We design our data flows and reasonable safeguards to support that practice. This describes our intended use and safeguards, not a guarantee that mistakes or unauthorized disclosures will never occur. The Security section below explains these risks and our continuing legal responsibilities.

How Information Is Shared

We do not sell personal information. We may disclose information:

• To other CarePorch users, based on the community channels, groups, direct messages, profile features, media uploads, and invite flows you use.
• To service providers that help us run CarePorch, including providers for authentication, chat, hosting, databases, media storage and delivery, push notifications, email, analytics, error monitoring, forms, and security.
• To moderators, administrators, or safety reviewers when needed to review reports, enforce community rules, respond to abuse, or protect users.
• When required by law, legal process, or a good-faith safety, security, or fraud-prevention need.
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.

We require service providers to protect personal information and use it only to provide services to CarePorch or as otherwise allowed by law. We may use providers such as Clerk, Stream Chat, Neon/Postgres, Vercel, Expo/APNs/FCM, Sentry, PostHog, Google Analytics, Loops (email delivery), and website analytics providers to operate authentication, community messaging, hosting, notifications, diagnostics, support, and reliability features.

We may send you emails about CarePorch, such as updates, reminders you asked for, and occasional news. Every such email includes an unsubscribe link, and you can stop them at any time. Account and safety emails, such as sign-in, security, and account deletion notices, may still be sent.

Your Choices

You can update certain profile information in the app, manage profile photos and additional photos where supported, control community discoverability and direct-message preferences, manage notification settings and quiet hours, leave groups where permitted, block users, and report content. You can also contact us to request access, correction, deletion, or other help with your account information.

You can request account deletion in the app from Settings, then Account & Safety, then Delete Account. If you cannot access the app, email us from the address connected to your account. You can also contact us to withdraw optional consent where applicable. Requests may be handled manually by email so we can verify the requester and avoid sending sensitive information to the wrong person.

Account Deletion and Retention

We keep information for as long as needed to provide CarePorch, maintain community safety, comply with legal obligations, resolve disputes, enforce agreements, and secure our services. When you request account deletion, we will delete or de-identify account information where technically and legally available. Some content, moderation records, logs, backup copies, or records needed for safety, security, legal, or anti-abuse purposes may be retained for a limited period or as required by law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including encrypted transmission where appropriate and access controls for operational systems. No method of transmission or storage is completely secure. This policy describes our data practices and safeguards; it is not a guarantee that errors, unauthorized access, or accidental disclosures will never occur. An unintended disclosure does not authorize a new use of your information. We will address incidents and provide notices as required by applicable law. Nothing in this policy limits our legal responsibilities or your nonwaivable rights.

Children

You must be at least 18 years old to use CarePorch. The service is not intended for use by anyone under 18. We do not knowingly collect personal information directly from children under 13. If you believe someone under 18 has created an account or a child has provided information directly to CarePorch, contact us and we will take appropriate steps. This age requirement concerns who may use the service; information an adult caregiver provides about a child in their care remains personal information covered by this policy.

U.S. State Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, or information about how we handle your personal information. We will not discriminate against you for exercising applicable privacy rights.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice when appropriate.

When you accept this policy together with the accompanying Terms of Service, this version supersedes and replaces earlier CarePorch privacy policies and notices for our handling of your information from that point forward, subject to applicable law and the Prior Versions and Agreements section of the Terms of Service. It does not erase rights or claims that already arose, make past processing lawful, or by itself authorize a materially different use of information previously collected. We will provide any required notice and obtain any required consent before applying such a change to previously collected information.

Contact Us

For privacy questions or requests, contact us at hi@careporch.org. You can also contact matt@careporch.org.

This policy is intended to describe CarePorch's current product and data practices. It does not limit any additional rights you may have under applicable law.